Level Up Your
Customer
Interactions

Services

We provides global elite full customer lifecycle consulting and solutions: Messaging, Marketing, Technical Support, Customer Success, and Enablement for SaaS companies who need help aligning internal values and processes with customer needs.

Tailored Support

We provide support for SaaS companies who need a completely outsourced post-sale strategy or have specific team augmentation needs. We quickly get up to speed on your product and work to improve the support experience, while providing feedback to make your product better.

  • Shared or Dedicated Teams
  • Follow the Sun
  • Tier I – III
  • Chat / Phone / Helpdesk

OUR SERVICES

Data-driven Success

Customer Success teams need guides who understand the customer journey and can provide the leadership to guide users past technical, organizational, and mental roadblocks. Years of experience in Customer Success ensure your customers are in good hands.

  • Customer Success Management
  • Onboarding
  • Executive Business Reviews
  • Technical Account Management

OUR SERVICES

SaaS Enablement

Knowing your users and talking to them in their language is not a pre-sales or post-sales duty. A holistic customer success strategy requires understanding the entire customer lifecycle: the journeys, the sprints, the roadblocks, and crucial proof points along the way. We help turn tire-kickers into advocates.

  • Quality Assurance
  • Documentation
  • Persona Research
  • Technical Marketing

OUR SERVICES

Deployment Models

How we bring expertise to the table and the interaction.

Dedicated Teams

For companies looking to focus on their internal strengths, we provide a complete outsourced support and customer success team. We integrate with your systems or bring our own. Save the time and overhead of hiring, training, and management, and focus on building amazing things.

Shared Team

For smaller companies looking to bootstrap support, or larger companies filling a gap in time zones or expertise, our global staff handles a wide range of customer-facing roles, providing a solid first experience for your first time users or browsers asking questions.

Consulting

Getting started in SaaS means ramping up not only engineering and sales, it means not waiting until things are on fire before building a support and customer success plan. This means thinking about the customer journey at each step, anticipating roadblocks, and providing your user the means to overcome obstacles at each step along the way.

Step 1: Engage & Discover

We start with understanding your mission, values and objectives. Then we implement the tools and roadmap for success. Years of experience ensure great results.

Step 2: Train & Deploy

Once our team is up to speed, we dive in and deliver awesome support. Whether it’s administrative, technical or escalated support, we staff for success.

Step 3: Iterate & Scale

A success strategy is built on creating experiences that drives adoption. As your customers needs grow, we adapt and improve.

Why Work With Us

More than an outsourcing solution, we bring SaaS experience and best practices to each engagement, to build a holistic approach to customer success.


Interested? Let’s talk!

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